How many mobile phones can I trade in?

There is no limit to the number of mobile phones you can trade in with us.

Can you offer a value for a mobile phone that is damaged/faulty?

Yes we can offer a value for a mobile phone that is damaged/faulty. However, we cannot tell you how much a damaged/faulty mobile phone would be worth without seeing it. Once we have received and tested your mobile phone we will make you an offer by email; if you want to accept the offer simply click the appropriate link provided in that email.

In general over 90% of all mobile phones traded in with us do meet our terms and conditions. For the other 10% offers vary from nothing to 90% of the full value. If we cannot offer you a value for your mobile phone we are still delighted to recycle it for you free of charge.

Unfortunately we cannot be held responsible for damage sustained in transit.

I am not sure what the model of my mobile phone is?

To check that you are trading in the correct model of mobile phone, take the back off and the model number is often located under the battery. However, it may also be visible on the front, back or inside of the mobile phone.

I traded the wrong phone, how do I correct it?

Please contact the customer services team on 0800 707 6096 so we can make the necessary adjustments to your account.

How do I cancel a recycling order?

Please contact the customer services team on 0800 707 6096 so we can cancel the recycle order for you.