I've forgotten my password, how can I retrieve it?

You can check your log in details against the email that we sent you when you first registered with us. If you no longer have this you can get a password reminder by going to the "Login" section of the site. You can use either your username or the email address that is stored in your account to retrieve your password. Follow the on screen instructions to have your log in details sent the email address stored in your account.

I can't log in?

Please check that your are entering your username and password correctly. If you can't remember your log in details you can check these against the email that we sent you when you first registered with us. Please note that the password is case-sensitive.

I've forgotten all my log in details, how can I retrieve them?

You will need to contact us on 0800 707 6096. A member of our customer services team will them ask you a series of security questions to confirm your identity and access your account. For security reasons your password is encrypted and can never be seen by anyone else so the customer services representative will only be able to give you your username. You can then use this to get a password reminder through the "Login" section on the site. As this system sends the log in details to the email address stored in your account you will also need to ask the customer services representative to confirm your email address. If this has changed they will be able to update this for you.